Shipping policy

 Shipping

a) Our shipping prices may include packing and handling fees. All orders will only be processed once payment is confirmed to have been received and valid.  The shipping cost will be added to the purchase price of the product in the checkout section for the total amount to be paid.

Note: All shipping charges only apply within New Zealand. We do not ship outside of New Zealand

c) Green Pumps may choose any courier, cartage and/or shipping service provider to deliver the freight and we reserve the right to change the service providers without prior notice. If the buyer has specific requirements about shipping services, please contact our staff before purchase.
 

Delivery Process

a)Processing time is the period in which Green Pumps verifies your order, locates the product(s) you ordered, and packages them. Delivery is when the package is shipped out to you.

b) All orders of products in stock will be processed within 2 working days of the confirmation of receipt of payment. Please check with us for all back order shipping time frame.

c) We reserve the right to dispatch your order in one delivery or by installments. You understand that you are not entitled to repudiate the purchasing contract should there be failures in delivering any installments with other installments are successfully delivered.

d) Products are delivered Monday to Friday except on Public Holidays. Generally delivery time is between 2 to 5 working days within New Zealand.

 

Damages, Loss or Shortages in Transit

a) In the case of damages in transit, you will need to contact us and the courier company to advise of the problem. Our contact regarding this issue is hello@greenpumps.co.nz

b) In the case of packages not received, please contact us and the courier company to check the status of the delivery.